Exchanges & Returns
We provide transparent and fair after-sales protection for your products. This policy applies to all items purchased and paid for in our store.
Exchange Policy
1 : Please carefully confirm product details before purchase. If the model is incompatible or needs to be changed, you may request an exchange within 15 days of receipt in the event of a quality issue.
2 : Items must be returned in brand-new condition, uninstalled, unused, and in the original packaging, without any stains, damage, or signs of wear, so as not to affect resellability.
Return Policy
1 : If the product is damaged during shipping, please contact us within 3 days of receipt.
2 : If the product has a quality issue, you may submit a return request within 7 days of receipt.
3 : Returns are only accepted for items that are brand-new, uninstalled, unused, and in their original packaging, without stains, damage, or any condition that would affect resellability.
Non-Returnable and Non-Exchangeable Situations
1 : Products that have been installed or used.
2 : Products damaged due to improper operation or incorrect installation.
3 : Products missing original packaging or accessories.
4 : Customized items, special offers, or products specifically marked as non-returnable.
Exchange Process
1 : Contact customer service and provide your order number or contract number.
2 : Wait for review and confirmation, then receive the return address or exchange instructions.
3 : Return the product as instructed.
4 : Once we receive and inspect the returned item, we will ship the replacement within 1–3 business days.
Frequently Asked Questions
Q: How long does it take to receive a refund?
A: Refunds are usually processed within 5–7 business days after we confirm the returned item.
Q: Who is responsible for the shipping cost?
A: For returns or exchanges due to quality issues, the shipping cost will be covered by us. For personal reasons, the cost will be borne by the buyer.
